FAQs

Why do I not see detailed product information and pricing online?

You must register for an online account with Total Vein™ in order to see product details and pricing information. Once your registration has been processed, you will receive an email notification and can login.

I currently phone in my orders. How do I order online?

You must register for an online account with Total Vein™. Once your registration has been processed, you will receive an email notification and can login to place your order.

How do I know if you've received my order?

Orders placed online will receive email notification after submission and an email confirmation after processing.
Orders placed via facsimile will receive a facsimile confirmation.
If you do not receive an order processing confirmation, please contact Total Vein™ at 888-868-8346 to ensure your order was received.

What are Total Vein's hours?

Monday - Friday, 7:00am - 6:00pm CST.

Total Vein observes the following holidays:
New Year's Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

What is Total Vein's return policy?

See our Terms & Conditions page for information on returns.

I forgot my password. How do I reset it?

Go the reset password page and follow the instructions.

How do I update my account information?

Contact Customer Service at 888-868-8346 to update any account information.

When will my order ship?

Orders placed Monday-Friday by 3pm CST, will be shipped the same day. Orders received over the weekend will be shipped the following Monday. Orders received on Holidays will be shipped the following business day.

What carrier does Total Vein use to ship my orders?

All products are shipped via United Parcel Service®

What are my shipping options?

UPS Ground®
UPS Next Day Air®
UPS 2nd Day Air®
UPS 3 Day Select®

UPS® shipping charges will be applied to your invoice.

What are my payment choices?

Total Vein™ accept payments by VISA, MasterCard, Discover and American Express. Please see Terms & Conditions for further information.

When will my credit card be billed?

Your credit card will be billed when your order is shipped. The charges should appear on your next credit card statement.

I need a copy of my invoice. How can I obtain one?

To obtain a copy of an invoice, call Customer Service at 888 868-8346.